Digiop BLK-IPS102M Manuel d'utilisateur télécharger pdf (Page 31)

292.0 Megapixel H.264 Network IP Camera User Manual

APPENDIX A: TROUBLESHOOTING

To force the camera to the factory network settings:

1. Disconnect the power (adapter) from the camera.

2. While pressing and holding down the reset button, power on the camera.

3. Release the Reset button 5 seconds after applying power.

4. Wait for the camera to reboot.

A.3 Checking your Firmware

Firmware is software embedded in the camera that determines many of its features and functionality. The current rmware version

number in your camera can be found by viewing video from the camera in IE, and then clicking SETUP > About > Version.

Contact DIGIOP Support for up to date rmware.

A.4 Support

If you cannot resolve an issue, please contact DIGIOP Support at 1.877.972.2522 for assistance. When you contact support, please

provide the server reports, log le and a brief description of the problem, if possible.

• To generate server reports, enter the following into the IE address eld:

https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list

- and -

https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list

where <IP ADDRESS> is the IP address of your camera. The server report contains important information about the device,

as well as a list of the current parameters.

• To generate a log report, use IE to log into the unit. In the View screen, click the following items, entering security

information when required:

SETUP > Maintenance > System Log > LOG LIST

Click the name of the Log List of interest to open it.

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Digiop BLK-IPS102M Manuel d'utilisateur Page 31